Financial benefits for whom? Oh for the telecom shareholders the 1500 Kiwi’s be damned.
More than 1500 jobs are in doubt after Telecom announced it was looking at moving more of its call centre functions to the Philippines.
That leaves just one customer service – 128 for faults – not undergoing trials in Manila.
In an e-mail to all staff announcing the step, and obtained by The Dominion Post, customer service general manager Trish Keith said the trials themselves would not cause redundancies. But decisions about “resourcing levels for the functions involved” would be shaped by them. Any affected staff would be consulted before those decisions were made.
Ms Keith said Telecom had been open with staff and investors about its plans to investigate outsourcing, which was being undertaken because of the “clear financial benefits”.